Descrição da Função

Do you speak Spanish and have experience in Customer Support? Are you looking to learn and grow in a dynamic, multinational environment?

If so, this could be the perfect opportunity for you

We are currently looking for a Customer Service Assistant to join the team of a leading multinational company based in Portugal in the industrial sector.

Portalegre
Schedule 8h to 17h

As a Customer Service Assistant, you will support the Belgian Customer Service team by ensuring smooth and efficient order processing, accurate administration and high-quality communication.

You will be part of a growing European structure and contribute to the future development of a fully integrated Customer Service EU team.

Key responsibilities
- Handle sales order registration and follow-up in SAP;
- Maintain and update customer master data;
- Support administrative tasks related to customs, logistics and customer data;
- Ensure effective communication within the Customer Service process (email/SAP);
- Coordinate internally and externally to support accurate and timely order processing;
- Monitor Service Level Agreements (SLAs) for your assigned area;
- Act as a support point for Customer Service colleagues and share relevant information;
- Help ensure continuity and backup support within the team during absences;
- Stay flexible and support additional tasks as needed in the interest of the team.

Profile
- Bachelors degree or equivalent through experience;
- Solid knowledge of Portuguese, English and Spanish (additional languages are a plus);
- Experience in customer service or commercial administrative role is an advantage;
- Proficient in MS Office; SAP knowledge is a strong asset;
- Strong attention to detail and accuracy in administrative processes;
- Team player with proactive and supportive mindset;
- Commercial awareness and service-minded attitude;
- High level of integrity and excellent communication skills.

What we offer
- Direct contract with the client;
- A key role in an international work environment with room to grow;
- The opportunity to contribute to the development of a European Customer Service team;
- A collaborative culture where support and communication matter;
- Flexible work arrangements in agreement with the CS Manager;
- A competitive salary and benefits package aligned with your experience and skills.

Do you identify with this opportunity and want to find out more?

Apply now with your updated CV and embark on your next adventure!